Learning Objectives
Understand the importance of project quality management for information technology (IT) products and services
Define project quality management and understand how quality relates to various aspects of IT projects
Describe quality management planning and how quality and scope management are related
Discuss the importance of quality assurance
Explain the main outputs of the quality control process
Understand the tools and techniques for quality control, such as the Seven Basic Tools of Quality, statistical sampling, Six Sigma, and testing
Summarise the contributions of noteworthy quality experts to modern quality management
Describe how leadership, the cost of quality, organisational influences, expectations, cultural differences, and maturity models relate to improving quality in IT projects
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