Learning Objectives Understand the importance of project quality management for information technology (IT) products and services Define project quality management and understand how quality relates to various aspects of IT projects Describe quality management planning and how quality and scope management are related Discuss the importance of quality assurance Explain the main outputs of the quality control process Understand the tools and techniques for quality control, such as the Seven Basic Tools of Quality, statistical sampling, Six Sigma, and testing Summarise the contributions of noteworthy quality experts to modern quality management Describe how leadership, the cost of quality, organisational influences, expectations, cultural differences, and maturity models relate to improving quality in IT projects